Troubleshooting Guide
Solutions to common issues you might encounter while using Gallery Viewer.
Photo Upload Issues
Photos not uploading
If your photos aren't uploading, try these solutions:
- Check your internet connection
- Ensure file size is within limits
- Verify file format is supported (JPEG, PNG, GIF, WebP)
- Clear your browser cache and cookies
- Try using a different browser
Slow upload speeds
To improve upload speeds:
- Close other tabs and applications using bandwidth
- Use a wired internet connection if possible
- Upload during off-peak hours
- Consider resizing large images before upload
Gallery and Event Issues
Gallery not displaying properly
If your gallery isn't displaying correctly:
- Refresh the page
- Check if the gallery is published
- Verify privacy settings
- Clear browser cache
- Ensure JavaScript is enabled
Can't access shared gallery
If you can't access a shared gallery:
- Check that you're using the correct link
- Ensure the gallery is still active
- Verify the link hasn't expired
- Contact the gallery owner
Invitation Problems
Invitations not being received
If invitations aren't being received:
- Check spam/junk folders
- Verify email addresses are correct
- Ensure sender isn't blocked
- Try resending the invitation
- Contact support if issues persist
Invitation links not working
If invitation links aren't working:
- Check that the link hasn't expired
- Copy and paste the full URL
- Try opening in a different browser
- Clear browser cache and cookies
Account and Login Issues
Can't log in
If you're having trouble logging in:
- Verify email and password are correct
- Check for caps lock
- Try password reset if needed
- Clear browser data
- Disable browser extensions temporarily
Forgot password
To reset your password:
- Go to the login page
- Click "Forgot Password"
- Enter your email address
- Check your email for reset instructions
- Follow the link to create a new password
Performance Issues
Site loading slowly
To improve site performance:
- Clear browser cache and cookies
- Disable unnecessary browser extensions
- Close unused tabs
- Check your internet connection speed
- Try using a different browser
Getting Help
If you're still experiencing issues after trying these solutions:
- Contact our support team with detailed information about the problem
- Include your browser type and version
- Provide screenshots if applicable
- Mention any error messages you've seen